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    There is no phone number listed on the site – can I call with a question?

    This is a one-woman show so unfortunately, there is no staff of customer service reps waiting to answer calls. I do, however, check emails regularly so the best way to get in touch is to send me an email: customerservice@betsywhite.com. I do my best to answer questions within 24 hours.


    I like that design – can I get it in a different color?

    A few products are offered in more than one colorway (some balloon and napkin designs, for example) but for the most part, the color you see shown is the only color available. 

    I want to add names (or a date or a phrase) to the party napkins – can you do that?

    Napkins are printed in bulk by the thousands – this helps to keep the production costs down and it means that they can be pulled from the shelves and shipped immediately (well, within 1-2 business days). Adding personalization to the design would require a custom print run which means higher cost and a much longer turnaround time (up to 3 weeks). 

    So the short answer is no, additional information cannot be added to the napkin design.

    Can you add my son (daughter, dad, cousin, friend, dog)'s name to the balloons?

    In an effort to obtain reasonable pricing from the manufacturer, my balloons are printed in bulk by the thousands. Printing very small quantities with a custom imprint would be super expensive. As cute as it would be to have your kiddo's name on the balloons, I'm sure you don't want to pay $30 for a pack of that cuteness.


    Do you ship internationally?


    Where do you ship from?

    All orders are shipped from my little studio in Atlanta, Georgia (USA).

    What shipping methods do you use?

    All orders are shipped via USPS (United States Postal Service) First Class Mail or Priority Mail.

    How much will I pay in shipping?

    Shipping rates will depend on the weight of your package and where it's being shipped to. See the shipping info page for more details.

    When will my order be shipped?

    In-stock items are shipped within 1-2 business days.

    When will I receive my order?

    Delivery times depend on where the package is going and which shipping method you choose. See the shipping info page for more details.

    My order arrived damaged – what now?

    Orders are packed with great care in an effort to avoid damage. If for some reason the products were damaged in transit, the item(s) will be replaced. Please send an email to customerservice@betsywhite.com with your request. It would be helpful if you also send a photo of the damaged item (in case I need to submit a claim to the Postal Service).

    My package did not arrive – what now?

    Well, that would be annoying, wouldn't it? Although it rarely happens, unfortunately, it's not impossible. The thing is, once a package ships, it then becomes the responsibility of the US Postal Service to deliver. Please check your tracking number and/or contact your local post office for assistance. Also make sure that it wasn't left behind a plant pot or that your husband/roommate/mom/neighbor didn't accept the package from the mailman but forgot to tell you. (Yes, all of those things have happened). 


    Do you offer discounts?

    Occasionally. Join the mailing list or follow me on Instagram to get the scoop.

    The product I want is out of stock – how do I find out when it will return?

    Product re-stocks are sometimes announced in the newsletter and on Instagram.

    I want to buy your products for my store – you sell wholesale?

    I no longer accept wholesale accounts (read more about it here).

    Is this website secure?